Business operations

The QAS aims to act with integrity and fairness when delivering services and complies with the Code of Conduct for the Queensland Public Service.

Athletes and coaches within our environment also abide by the Code of Conduct for Athletes & Coaches.

Our Information Privacy Policy outlines our commitment to protecting personal information and supports our compliance with the Information Privacy Act 2009 in how we collect, use, store and disclose personal information.

QAS has published a Data Breach Policy, which complies with the Mandatory Notification of Data Breach scheme under the Information Privacy Act 2009.

You can read our privacy statement to learn how we manage personal information from users of this site. If you have any questions or concerns, please contact us via email QASPrivacy@sport.qld.gov.au.

The Queensland Government supports your right to access information, unless sharing it would not be in the public interest.

The Right to Information Act 2009 aims to make more information available, ensures equal access to information , and protects people’s privacy.

For more details, please refer to our Right to information page.

The Human Rights Act 2019 protects 23 fundamental human rights. As a Queensland Government agency, we must consider these rights when making decisions or taking actions that impact people in Queensland.

We are committed to respecting, protecting and promoting human rights. This means making sure human rights are part of our daily decisions, services, and actions.

We’re working to include human rights in all areas of our work and have already made strong progress.

If you have concerns about your human rights or believe the QAS has acted in a way that may have affected them, you can make a complaint.

For more information about how we support and protect human rights, please contact us.

We have a zero tolerance for fraud and corruption. Our Fraud and Corruption Control Policy outlines how we prevent, find, report and respond to any risks of fraud and corruption

We see feedback and complaints as opportunities to improve and are committed to handling complaints in a fair and timely way.  If you’d like to make a complaint you can find out more information in the Compliments and complaints heading below.

Under the Financial Accountability Act 2009 (FAA Act), the QAS must prepare a report each year that shows our financial statements for the previous financial year.

The Financial and Performance Management Standard 2019, issued under the FAA Act, gives the QAS a framework to build systems and controls that help us manage our finances and performance properly.

To support good financial practices, we use a Financial Management Practice Manual, which explains how we manage the QAS’ financial and administrative services.

The annual report provides information on the QAS’ performance against its objectives based on its strategic plan. It includes information about achievements, corporate governance, financial performance, organisational development, and future directions.

The QAS became a statutory body on 1 July 2025, having previously operated within the Department of Sport, Racing, and Olympic and Paralympic Games. Results for QAS up to and including 2024–25 are included in the department’s annual reports, available for viewing here.

The QAS’ first full annual report will report the results for 2025–26.

The Queensland Procurement Policy sets the main rules for buying goods and services across all government agencies. Each agency, including QAS, also has its own procedures that explain how procurement should be carried out.

To learn more about the Queensland Government procurement, tenders or contractual policy visit the procurement website or contact us.

Details for tendering opportunities with the QAS are available from the Queensland Government website.

We make decisions with respect for human rights, in accordance with the Human Rights Act 2019.

Our decisions are also guided by laws, our governance framework and policies and procedures, in alignment with whole-of-government directives and policy.

You can find more details about QAS decisions in our annual report.

If there are public consultations open for feedback, they will be listed on the Queensland Government's Get Involved website.

The QAS keeps several public registers. Some we must keep by law, while others relate to the function of QAS or the laws we administer.

Because of privacy and confidentiality rules, some information cannot be shared. But other information is available to the public, sometimes for free or for a small fee.

Lists and public registers held by QAS include:

• Publication scheme: where we make QAS information routinely available
• Gifts and benefits register: gifts and benefits given and received by QAS at a value of more than $150 (inclusive of GST)

We also publish our lists and data through the Queensland Government Open Data Portal in accordance with our Open Data Strategy.

We welcome and appreciate your feedback. It helps us improve our services, values and how we work with our stakeholders.

If you make a complaint, you will be treated with respect, have the opportunity to engage with the customer complaints process and be provided assistance where needed.

We are committed to handling complaints fairly and quickly. The QAS will take all reasonable steps to ensure that complainants are not adversely affected because of a complaint made by them or on their behalf.  We will also consider human rights throughout the complaints process.

If your concern relates to the safety of an athlete, please refer to the QAS Athlete Safeguarding Report form.

We follow the National Office for Child Safety’s guidelines to protect children and young people.

For more information, see our Complaint Management Policy.

You can make a complaint if you are unhappy with an action or decision made by the QAS, its staff or people the QAS has engaged to provide services and if and action or decision directly affects you.

For public interest disclosures, please refer to the Public Interest Disclosures heading on this page.

For employee grievances, please email QASHR@sport.qld.gov.au.

For complaints about the CEO, please refer to the Complaints about the CEO policy.

You can lodge a complaint or provide feedback via:

• online: Queensland Government online complaints form

• phone: 13 QGOV (13 74 68)

• post:    Complaints 
  Queensland Academy of Sport 
  PO Box 956, Sunnybank Qld 4109

• email: QASComplaints@sport.qld.gov.au

Anonymous complaints are accepted but may limit how we can respond. We can only address the content of a complaint where there is sufficient information to do so.

Complaints are not accepted through the QAS’ social media channels.

Please refer to more information on the QAS Sport integrity page.

If you need help to make a complaint or provide feedback, services are available:

Interpreter services: all 1800 512 451 or go to Translation and Interpreting Service.

National Relay Service: if you are deaf or have a hearing or speech impediment, contact us through the National Relay Service.

• Teletypewriter: phone 13 36 77 and ask for 13 QGOV (13 74 68).

• Voice relay: phone 1300 555 727 and ask for 13 74 68.

• Internet relay (NRS chat): log into the internet relay call (NRS Chat) page and type in 13 QGOV (13 74 68).

• Video relay: choose the available video relay contact on Skype and ask for 13 QGOV (13 74 68).

• SMS relay: send a text message to 0423 677 767 asking for 13 QGOV (13 74 68).

We understand everyone’s situation is different and will support you through the process.

We aim to respond within three (3) working days and resolve complaints within 30 working days. Complex matters may take longer. We will provide you with a contact person and keep you informed of the progress.

If you are not happy with the outcome of your complaint, you can request an internal review.

If you are still not satisfied with the internal review, you can contact the Queensland Ombudsman.

As a complainant, it is your responsibility to:

• cooperate respectfully and understand that unreasonable, abusive or disrespectful conduct will not be tolerated

• give us a clear idea of the issue or concern and your desired solution

• provide all the relevant information when making the complaint

• understand that addressing a complaint can take time

• let us know if something changes, including if help is no longer needed.

The QAS may not proceed with your complaint if your conduct is unreasonable.

For information on how we protect personal information during the complaint process, please visit our Privacy page.

If you see wrongdoing, you are encouraged to make a complaint or public interest disclosure (as specified in the Public Interest Disclosure Act 2010).

Any person, including members of the public, can disclose:

• substantial and specific danger to the health or safety of a person with a disability
• substantial and specific danger to the environment caused by commission of an offence or contravention of a condition in certain environmental legislation
• reprisal that occurs after the making of a public interest disclosure.

Employees of the QAS and other public sector agencies can make a disclosure about:

• suspected corrupt conduct, as defined in the Crime and Corruption Act 2001
• maladministration that adversely affects a person's interests in a substantial and specific way
• a substantial misuse of public resources
• a substantial and specific danger to public health or safety
• a substantial and specific danger to the environment.

Our Public Interest Disclosure Policy explains how the QAS assesses and manages disclosures.

Anybody can make a public interest disclosure to:

• The PID Coordinator
  Human Resources
  Queensland Academy of Sport
  PO Box 956
  Sunnybank Qld 4109
  Ph: (07) 3708 7800
  Email: QAS.Ethics@sport.qld.gov.au
• The Chief Executive Officer or any other employee of QAS who has the function to receive this type of information.
• The Minister.

QAS employees can also make a public interest disclosure to their manager or supervisor.

Whilst written information is preferred, a disclosure can be made:

• anonymously, although it can be difficult to seek clarification or more information, to inform the discloser of progress, or to advise about action taken or to be taken to deal with the disclosure.
• verbally.

Disclosures can also be made externally to:

• the Crime and Corruption Commission, if the disclosure concerns corrupt conduct
• the Queensland Ombudsman, if the disclosure concerns maladministration
• any Member of the Queensland Parliament (an MP).

Established in 1991, QAS became a statutory body on 1 July 2025, following the enactment of the Queensland Academy of Sport Act 2025. Our organisational structure can be viewed on the Leadership team page on our website:

Under the Act, QAS carries out the following functions:

• Provide programs for the development of emerging and elite Queensland athletes who have the potential to excel in relevant sports at the Olympic Games or Paralympic Games, including:
  • providing the support of a multi-disciplinary team with specialist skills relevant to the performance of elite athletes; and
  • supporting the wellbeing of athletes while they undertake the programs and on their retirement from high-performance sport;
• Provide programs for identifying, and providing targeted development activities for, Queenslanders who demonstrate the talent to develop into future elite athletes, including providing programs in partnership with national and Queensland sporting organisations;
• Provide scholarships to support Queensland athletes who have the potential to excel in relevant sports at the Olympic Games or Paralympic Games;
• Provide programs for the development of persons who have the potential to excel as coaches in high-performance sport at an international senior level;
• Provide, or provide access to, high-performance training facilities for the purpose of performing the academy’s functions;
• Develop partnerships and collaborate with institutes of sport, and national and Queensland sporting organisations, to do the following:
  • ensure programs provided by the academy maximise the performance and wellbeing of athletes;
  • maximise the effectiveness and success of Australian high-performance sport;
• Undertake, or collaborate with other entities that are undertaking, research relating to sports science, sports medicine and sports technology.

The QAS also has corporate functions and obligations that we are required to fulfil including the effective and efficient management of:

• Finances and procurement
• People
• Communications
• Digital Services
• Legislative compliance
• Corporate governance.

We also manage corporate functions like finances, procurement, people, communications, digital services, legal compliance, and governance. As a small agency, some services are delivered through partnerships or external contracts.

More information about the QAS is available on the About Us page.

Who are our main clients, sector partners and stakeholders

• State and national sporting organisations and peak sport bodies
• Elite athletes and coaches
• Venue and facilities owners
• Local, State and Commonwealth government agencies.

How are individuals affected by what we do

As a statutory body, the QAS delivers services on behalf of the Queensland Government. Individuals across Queensland are affected by how we perform our functions. We are accountable to the government and public and are bound by the principles described in the Code of Conduct for the Queensland Public Service:

• Integrity and impartiality
• Promoting the public good
• Commitment to the system of government
• Accountability and transparency.

Public engagement

The QAS works with stakeholders and the community to deliver high-quality services that meet the needs of Queenslanders. We strive to collaborate and continuously improve the services we provide, ensuring we are responsive and effective. We do this by fostering strong relationships through community presence and encouraging feedback, which helps to build trust and understanding.

Ways to engage

• QAS website
• Social Media (Facebook, X , Instagram, LinkedIn and You Tube)
• Get involved - lists current community consultations taking place throughout Queensland
• Open Data Portal – used to discover, use and request Queensland Government open data

Feedback and complaints handling

You can contact us at any time to provide feedback to improve our Publication Scheme.

If information listed in the Publication Scheme is not available, you can find out more information on how to make a complaint though the Complaints and compliments heading on this page.

QAS keeps records related to our services, planning, human resources, supplier management and other activities.

More details are available under the Corporate policies and procedures heading on this page.

The QAS handles personal information in accordance with the Information Privacy Act 2009 (IP Act) and its Queensland Privacy Principles (QPPs). We keep records created in the course of our business to support our activities so that we can meet with community expectations and legal obligations under the Public Records Act 2023.

The QAS makes the following information available, free of charge on this website:

• About us - Information about QAS including our history.
• Our services - A description of the services offered by QAS, including the Youfor2032 Talent Search Program and Gen 2032 Coach Scholarship Program.
• Our strategy - Information relating to our strategy and performance requirements, including strategic pillars and our values
• Information on the below items is available under the corresponding headings on this page:
  • Our finances - Financial information relating to projected and actual income and expenditure, as well as tendering, procurement and contract processes.
  • Our decisions - Our decision-making processes, the internal criteria we use for judgement, and procedures we administer, as well as those we consult with for advice.
  • Our policies and procedures - The current written policies and protocols we administer for delivering our functions and responsibilities.
  • Our lists - The information we hold in registers required by law, as well as other lists and registers relating to the functions of the QAS.

Under the RTI Act, certain types of information are exempt from release if their disclosure would cause harm or is contrary to the public interest.

The RTI Act lets the public access government information in four ways:

• Mandatory release – specific types of information that are required to be publicly published in accordance with legislative obligations, such as through this publication scheme.
• Proactive release – information of public interest that is published proactively through the QAS website, Open Data portal or other platforms without waiting for formal requests.
• Informal request for information – provides administrative access to certain types of information not available publicly, such as personal information, without requiring a formal RTI application.
• Formal RTI application – process that allows individuals to request access to information that is not already available through mandatory release, proactive release, or informal administrative access schemes.

Unless stated otherwise, all mandatory and proactive released information is available free of charge.

Where possible, information is directly linked and available for you to download. If you are having difficulties in accessing any of these documents, please contact us so that we can assist you by providing the information in an alternative format.

Please visit our Right to information page for more information.